I do my best to ship your packages out, but please note it might take a week. I strive to do it within 3-5 days. If you need it sooner, please contact me so we can work something out.
Custom Orders will have varying processing times, which will be quoted prior to fabrication.
Tracking information will be provided upon shipment for all domestic purchases.
All purchases will be wrapped and ready for gift-giving. Small items will be packaged together in one gift box unless otherwise requested.
Shipping via USPS First Class, Priority Mail (expedited delivery), and optional insurance and signature confirmations services add-on's are available for domestic purchases. Signature Confirmations will ensure your item must be signed for upon delivery. (If no one is available to sign for your packages upon first delivery attempt, you will then have to schedule a re-delivery online or pick it up at your local post office branch. They will not automatically re-attempt delivery. Insuring your package for its full value is highly recommended as the seller will not be held responsible for items lost of damaged during delivery. Please sure to provide the correct shipping address at check out.
International Shipping times may vary, so please be prepared to potentially wait several weeks for your package to arrive. Buyer is responsible for any fees or taxes associated with shipping internationally, and the seller will not be held responsible for items that may be held up by customs. Please look up your country import regulations before making your purchase, as some countries restrict the import of jewelry. Tracking international shipments is not possible with USPS First Class Mail and the seller will not be held responsible for items lost or damaged during transit. If you would to upgrade your shipping to an expedited service, please get in touch prior to making your purchase. Please be sure to provide the correct shipping address at check out. Returns will not be accepted for international purchases. Thank you for understanding
Please be sure to carefully read each product listing and our shop policies, Please feel free to get in touch with any questions or concerns prior to making a purchase. Your purchase indicates you have read and consent to our policies.
If you are not completely satisfied with your purchases upon arrival, please email Astralchemy@gmail.com within 3 days of delivery and I will do my best to make sure your needs are met. Customer Satisfaction is my top priority. After 3 days of delivery, all purchases are considered final.
If a return is approved, items must be postmarked for return shipment within one week of original delivery date. Items send back without prior communication and approval by seller will not be accepted. Shipping fees will not be refunded and buyer is responsible for paying return shipping cost via USPS with insurance and signature confirmation, to ensure safe arrival. Items received back in new condition and original packaging according to the aforementioned procedure will be returned for a store credit only. As this business is a one person operation, i am not able to provide money-back returns at this time.
Returns are assessed on a case by case basis at the sellers full discretion. Refunds/returns are not guaranteed, so please be sure to ask any questions you may have and be sure of your commitment level before making your purchase. Additionally, Custom-made, discounted pieces, payment plans and international shipments are not eligible for refund/return.
Seller will not be held responsible for wear and tear for used items. Please treat your items with care, as they are handmade and natural stones are potentially delicate.
Please remember to always take off your jewelry before washing your hands,showering,swimming, applying lotion, using cleaning products, participating in strenuous activity, and so fourth to prolong the life of your piece. Any rough or wet/dirty activity may be harmful to your handmade jewelry. Bumping your pieces may accidentally cause these natural stones to crack, so please treat them gently!